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This past year we’ve watched the horrific news unfold yet again as students are evacuated following school shootings. Each time these cross the news feed, they wash over me with both the memories [...]

Today we’re covering de-escalation in the workplace and what it takes to build a caring, supportive team. With all of the workplace-related shootings in the news, we are much more apt to feel a [...]

We all know eye contact is important in conversation and communication, but why? What does it do for us as speakers and as listeners? Imagine you have a conversation with someone who never looks [...]